John Rice

Resolved complex issues related to loan underwriting, appraisals, and title reports to ensure smooth and efficient loan closings.

Educated first-time homebuyers on the mortgage process, down payment assistance programs, and government-backed loan options (e.g., FHA, VA, USDA).

Exceeded sales targets and performance metrics by consistently delivering exceptional customer service and maintaining a high level of client satisfaction.

Collaborated with underwriters, processors, and closing agents to ensure compliance with all legal and regulatory requirements.

Loan Origination Software Proficiency (e.g., Encompass, Calyx Point) – [Relevant Training Provider]

Anti-Money Laundering (AML) Certification – [Relevant Organization or Institution]

Real Estate Finance and Mortgage Lending Courses – [Relevant Organization or Institution]

Credit Risk Analysis and Management Training – [Relevant Organization or Institution]

National Association of Mortgage Brokers (NAMB)

Mortgage Bankers Association (MBA)

National Association of Realtors (NAR)